Patient Privacy Policy
Due to patient privacy concerns no photography or video is allowed in the office.
Zero Tolerance Policy
We at Spokane OB/GYN are committed to providing a saef, secure, and respectful environment for all patients and staff. Aggressive behavior may result in removal from our premises and prosecution.
Examples of inappropriate behavior include:
- Verbal harassment, threats, abusive language, yelling
- Gestures
- Racist or derogatory comments directed at others
- Sexual language or actions directed at others
- Failure to respond to staff instructions including leaving the premises
- Physical assault
No-Show and Late Fee Policy
Credit card filing is required prior to your visit.
A $50 fee will apply for all no shows.
A $25 fee will apply for appointments canceled less than 24 hours in advance.
A $30 per document fee will be applied for FMLA policy including spouse.
Please contact your insurance company prior to your appointment to verify coverage with Spokane OB/GYN
Additional Office Policies
- Electronic portal messages through our Healow App will be billed to your insurance company if requiring medical advice, decision making or a prescription. If you do not wish to receive this then please call our office at 509-838-4211 to set up an appointment to discuss your health with your provider instead. If not covered by your insurance company you will be responsible for the cost.
- Electronic messages will be responded to within 7 business days from receipt if you have a more urgent matter please contact our office at 509-838-4211.
- WA State FMLA (including the common Paid Family Medical Leave Act) forms will require an appointment, including our Obstetric patients so we may collect accurate medical information we need to help fulfill this request, please call 509-838-4211 to set this up. It may take up to 7 days to complete from the time of appointment.
- As an office policy we require a chaperone be present for pelvic examinations with your visits to ensure both patient and provider comfort, safety, privacy and security during these examinations and is in accordance with ACOG recommendations. There is a new procedure code for pelvic examination with a chaperone that may be billed out with certain visits. Many insurances are not covering this code that is legally required to be billed out by CMS and placing the cost onto patient responsibility. We are required to use this code beginning January 1st, 2024.
